Shipping Policy
AROTI · POLICIES
Shipping Policy
This policy explains how AROTI R1 orders will be delivered. It is operated by AROTI TECHNOLOGY LIMITED, a company registered in Hong Kong SAR.
Pre-launch status
We are in the pre-launch period. No products have shipped yet, and this Shopify store does not currently accept or fulfil orders. Reservation deposits are collected separately at www.aroti.ai/deposit and through the Kickstarter campaign.
Fulfilment timeline
The estimated shipping date will be announced on the Kickstarter campaign page. We will not state a delivery date on this site until it has been confirmed with our fulfilment team.
Shipping confirmation and tracking
Once your order ships, we will send a confirmation email with your order number, carrier and tracking number. Order, refund and delivery-status updates are also sent by email.
Address changes
Please check your delivery address carefully at checkout. Address changes can only be requested before dispatch by writing to info@aroti.ai. Once a parcel has shipped, its details cannot be changed.
Delivery problems
If a delivery cannot be completed because of an incorrect address, recipient absence or access restrictions, the parcel may be held by the carrier. Contact info@aroti.ai as soon as possible so we can arrange redelivery or cancellation in line with the Refund & Cancellation Policy.
Damaged parcels
Inspect your parcel on arrival. Report transit damage or a mismatch to info@aroti.ai promptly with photos or video so we can help resolve it.
Duties, taxes and shipping regions
Available shipping destinations, shipping fees, and who is responsible for duties and import taxes will be listed at checkout before you pay. For EU and UK customers, statutory cancellation rights will apply as required by local law.
Prescription orders
Orders including prescription lenses are made to your individual specification and may require additional production time. Any difference will be shown before you order.
Contact
AROTI TECHNOLOGY LIMITED · RM F19 4/F HENG SANG IND BLDG, 185-187 WAI YIP STREET, KWUN TONG, KOWLOON, HONG KONG · info@aroti.ai · +852 93269448
Working draft — not yet effective. This policy was drafted from AROTI business information for layout review. The items listed below must be confirmed by the business owner and reviewed by qualified legal / compliance counsel before this store accepts any order. Do not treat this text as final legal wording.
To confirm before publishing
- Fill in the confirmed shipping date and supported countries/regions before publishing.
- Confirm shipping fees, carriers, and whether duties are prepaid (DDP) or paid by the customer.
- Confirm the exact window for reporting transit damage with the fulfilment partner.
- Align all dates with the Kickstarter campaign page.