Refund & Cancellation Policy
AROTI · POLICIES
Refund & Cancellation Policy
This policy explains how the AROTI R1 pre-launch reservation deposit works, and how refunds are handled once the product goes on sale. It is operated by AROTI TECHNOLOGY LIMITED, a company registered in Hong Kong SAR.
The $10 reservation deposit
The $10 reservation deposit is 100% refundable. It reserves the $199 early-bird price for AROTI R1 (planned retail price $499) and the Sun Clip gift, subject to the terms published on the Kickstarter campaign page.
You may cancel your reservation and request a full refund at any time before you complete a purchase. Email info@aroti.ai with the email address used at checkout.
Where deposits are collected
During the pre-launch period, reservations are collected through our existing site at www.aroti.ai/deposit and the Kickstarter campaign. This Shopify store is used for product information and does not currently accept or fulfil orders.
Refund timing
Refunds are returned to the original payment method. Processing time depends on your payment provider and is typically 5–10 business days after we confirm the cancellation.
After pre-orders open
Once you complete a purchase, the order will be covered by the return and warranty terms published with the campaign at that time. Those terms will be made available before checkout.
For non-customised products we intend to offer a 14-day return window from delivery. This is a drafting assumption and must be confirmed against our fulfilment capability.
Prescription lenses
AROTI R1 can be fitted with prescription lenses. Lenses made to your individual prescription are customised products and may be subject to different cancellation and return rules. These rules will be stated clearly before you place such an order.
Damaged or incorrect items
If a product arrives damaged, defective or not as ordered, contact info@aroti.ai promptly with your order number and clear photos so we can arrange a replacement or refund.
Contact
AROTI TECHNOLOGY LIMITED · RM F19 4/F HENG SANG IND BLDG, 185-187 WAI YIP STREET, KWUN TONG, KOWLOON, HONG KONG · info@aroti.ai · +852 93269448
Working draft — not yet effective. This policy was drafted from AROTI business information for layout review. The items listed below must be confirmed by the business owner and reviewed by qualified legal / compliance counsel before this store accepts any order. Do not treat this text as final legal wording.
To confirm before publishing
- Confirm that info@aroti.ai is monitored and is the correct public support address.
- Confirm the final return window, return shipping cost and the physical return address.
- Confirm prescription-lens cancellation rules with the lens supplier before publishing.
- Keep this wording aligned with the Kickstarter campaign page and /deposit.